Managed Services done right

In the last decade, IT has moved from an Ops and Dev world to a world where we combine these disciplines. In this new reality, companies face new challenges. For example, how do DevOps teams deal with cross-cutting concerns like security and compliance? And how do we make sure that cloud costs stay in control? Every DevOps organization will have to come up with an answer to the questions. Join this session to learn more about the possible strategic options, their benefits, and their disadvantages.

Intuitively, we want to create good applications whose reliability is pushed to the maximum. What we tend to overlook is the hidden drawbacks of aiming for an overly high reliability, like mental stress during an outage and hesitance towards rapid feature development. Accepting that failures may occur takes off stress from DevOps teams and allows them to focus on what really matters for the end-users. In this talk, we’ll discuss an outline for a framework on how much failure DevOps teams should reasonably expect using error budgets. While technical errors may abound, user impact may be negligible, so keeping an eye on end-user impact is of the essence. This will show us how severe an incident really is and help us stay sane during “unimportant” incidents. Moreover, when reliability is surpassing expectations, we will learn that we can allow for more “risky business” and innovate fastly, improving on customer experience in another way.

We'll end this talkshow with a round-up of what we've talked about and how Managed Services is done right.